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Field Applications Engineer-EE/SW Touch Screen Module

COMPANY DESCRIPTION

Touch Revolution is the pioneer in taking advanced touch interfaces to devices beyond the smartphone.  Our mission is to provide equipment manufacturers with integrated solutions for easily delivering a product with a great touch experience.  As part of the TPK Group, we are the world leader in projected capacitive touch, and we focus on bringing this technology to new markets and new applications. 
 
We are looking for a talented Field Applications Engineer to be the main technical interface with our customers for all firmware, electrical, and software matters for our Fusion touch display products.  Fusion touch displays are a line of integrated projected capacitive touch screen modules.  After launching this product line in mid-2010 and securing a number of key customers, we are looking for more extraordinary people to join our growing team to continue shaping the business into the clear market leader.

JOB DESCRIPTION

  • Help customers integrate touch modules into new and existing designs and get into mass production
  • Primary interface between customers, engineering team in China, and application engineering team in US for electrical, firmware, and software (driver) related issues
  • Customize touch controller firmware for different customers
  • Understands customer’s needs and end application and provides recommended solutions from Touch Revolution product portfolio
  • Works directly with customers to provide in-depth technical support on electrical and software issues and basic front-line support for mechanical issues
  • Performs system-level design reviews with customers to provide integration guidance
  • On-site customer engineering discussions as required prior to manufacturing launch
  • Help customers set up test fixtures and perform quality inspections
  • Prepare and deliver product demonstrations and provide sales support to Sales and Product Management teams
  • Track issues in bug tracking system and drive to resolution with cross-functional team
  • Create and manage the execution of internal product validation and QA test plan with China-based testing team
  • Creates new reliability and performance test practices based on customer requests and market-specific requirements
  • Maintain electronics lab for debug, failure analysis, and validation of touch modules
  • Researches unique technical requirements of touch-screens used in various vertical markets together with Product Manager
  • Project management as required
  • Creates product specifications, user guides, product manuals, and other support documentation
  • Benchmarks Touch Revolution products to the competition and supports product roadmap initiatives. Suggests product modifications to assure that current and future products meet customers’ needs
  • Conduit for technical enhancements requested by customer to engineering design team
  • Position is located in Redwood City, California

REQUIREMENTS

  • 2+ years of experience in engineering or customer support role in electronics industry
  • BS degree in EE, CS, Computer Engineering, or similar is preferred
  • Experience with integrating LCDs, touch panels, or similar components into embedded systems
  • Proficient in low-level programming languages (C, etc.), Linux, microcontroller firmware programming, schematic design, and embedded systems software
  • Must be proficient with basic electronics lab equipment (oscilloscope, DMM, logic analyzer, spectrum analyzer), bench testing techniques, and soldering
  • Previous direct customer interaction and support experience is strongly preferred
  • Willing to travel 10-20% of time to visit manufacturing sites and customers
  • Excellent verbal and written communications skills are required to represent company in a professional manner
  • Must be able to work on multiple projects and support many customers at once while holding to strict schedules and deadlines
  • Must be a self-starter and able to perform in a rapidly changing environment
  • Must have excellent interpersonal skills to exercise influence at various levels and functions
  • Proven ability of working with decentralized engineering, sales, and customer teams across multiple locations
  • Must have experience working with overseas engineering and/or manufacturing teams
  • Mandarin language skills are a plus

BENEFITS

Competitive benefit programs including paid vacation and holidays, medical, dental, vision, life insurance, short-term disability, long-term disability, and 401k match.

HOW TO APPLY

Please respond via email to: [email protected]. Please NO PHONE CALLS.